As the demand for quality products backed by TrailLite has grown so to has the demand for high quality after sales service. That's why TrailLite has invested in a purpose built Service Centre designed to match our commitment to our customers, their journey and the whole after sales process.
TrailLite's quality of service doesn’t stop when you first drive away. Nobody knows TrailLites like us, so who better to care for them.
When you’ve built something from the ground up you know how to handle any issues quickly and efficiently. Nothing is too big or too small for our Service Centre to sort out quickly and efficiently, with TrailLites a little TLC goes a long way.
We also have a factory trained service team to service our Auto-Sleeper, Benimar and Bailey caravan ranges.
For more information about our service centre or to book an appointment please email service@traillite.co.nz or phone 09 2370187
Service Centre hours:
Mon-Fri: 8am - 4.30pm
Sat: 8.30am - 12.00pm
The new facility is right next door at 15 Alpito Place, Pukekohe -500m down the road from the existing TrailLite factory and sales yard.
“Fairly simple really....just the high level of service we received from Service Reception through to dealing with Ritchie & Andy. Even though you are a booming business one still feels they are receiving great personal service.”
Service Centre
“Friendly helpful advice, nothing is ever a problem. Thankyou”
Service, Centre
“Friendly, knowledgeable staff, quick response to concerns and everything attended to on the day great team 😊”
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“Impressed with the service”
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“Efficient service and neat workmanship. Friendly staff”
Service, Centre
“I get an honest answer to what I need to have done and the team work hard to fix the issue and if there is time will fix others before it needs fixing. A big part of TrailLite”
Service, Centre
“Back up. And although I have only contacted the centre a couple of times I felt just as important and a valued customer just as when I purchased the van.”
Service, Centre
“The service people make you welcome and go the extra mile to get you back on the road a soon as possible. They explain all that has been done.”
Service, Centre
“Good customer service and efficient, neat work completed in the estimated time frame.”
Service, Centre
“Helpful & knowlegable advice nothing too much trouble.”
Service, Centre
“Efficient service , great waiting area , fantastic staff”
Service, Centre
“The attention to detail and everything that was needed to be fixed was done, and some items we were unaware of were found and put right.”
Service, Centre
“Excellent, personal and friendly service. All issues addressed. Even went "an extra mile".”
Service, Centre
“Staff very friendly and helpful and professional. Glad we bought traillite. 🙂🙂”
Service, Centre
“All your staff want to ensure that problems are solved parts are ordered and you leave happy with service can't ask for better than that.”
Service, Centre
“They listened to what we were asking and provided good information regarding the queries we had and had an easy and pleasant manner”
Service, Centre
“Nothings too much of a problem and the willingness to dig further into a problem to solve any issues. What a Team👍🙂”
Service, Centre
“I have spent a lifetime involved in the Automotive and Aviation customer service industries and believe that it is vital for any successful business to have knowledgable, experienced and most important caring aftersales personnel handling their customers. The TrailLite service team constantly demonstrates this in spades and i am pleased to pass on my praise - the team is an absolute credit to your company - Well done TL”
Service, Centre
“Cannot fault the service we get from you guys, and have told many people. Don’t change anything!”
Service, Centre
“We feel very much part of the TL family and get listened to on with all things we need to discuss at any time. Back up is excellent and always has been. Thanks guys.”
Service, Centre
“We have always had excellent service. Andy gives great advice and his staff follow up. They are all courteous and we highly recommend the team.”
Service, Centre
“Great service team, friendly and helpful. Feel very supported in this new journey. Thanks.”
Service, Centre
“You look after people, I had something not right with my van, that I had not realised was a problem, Andy pointed it out and fixed it. In my 40 years in NZ I have not come across a company with such diligence as yours, and your staff are second to none. But I would also like to thank you for treating your staff so fairly, it makes a difference.”
Service, Centre
“Your product is second to none and the after sales service is the best there is. Keep up the good work. Thanks. Jim and Sue.”
Service, Centre
“Service is second to none and product is awesome this is our 2nd built traillite motorhome”
Service, Centre
“Very competent and friendly staff.”
Service, Centre
“Great service by a great team”
Service, Centre
“You get really friendly personalised service when dealing with the Traillite service centre and everything is done to a high quality!”
Service, Centre
“Professional service from start to finish and the standard of workmanship was excellent.”
Service, Centre
“A positive experience completed on time to a high standard. Staff informed us of the scope of work and we felt valued”
Service, Centre
“Great waiting lounge, friendly and efficient staff, the work done was perfect. Although we live in Hamilton, we always enjoy our visits to Traillite.”
Service, Centre
“Your Staff are friendly and only too happy to explain any queries we had in an easy to understand manner, they take the time to make you feel that their attention is on you.”
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“Always great service and friendly staff.”
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“Such personal service nothing was an issue”
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“Friendly staff & competent trades people. Nothing is a problem attitude. Will be back.”
Service, Centre
“Excellent after sales service”
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“Job done properly on time.”
Service, Centre
“Very accommodating, very professional and jobs done to our complete satisfaction.”
Service, Centre
“Drive in to get a relatively small job done ..it's gets done and within an hour off again ..plus get told of a missing support bracket for a water tank ..Andy and team make such an effort.. Big service centres simply don't work that way ..but you guys still do .. Just brilliant to deal with you ..”
Service, Centre
“Andy and Ryan provided helpful and quick service, very friendly and welcoming”
Service, Centre
“We appreciated the excellent service that we were given with a very friendly team.”
Service, Centre
“The salespeople were not pushy answered or found the answers to our questions without hesitation.”
Service, Centre
“The service ,friendliness and going beyond my expectations has made my life a lot easier. Tx to all staff”
Service, Centre
“Good communication, vechile ready as scheduled, nice job and very happy with Traillite Service Centre 👍”
Service, Centre
“Everything done as requested to a high standard, within time promised. An excellent effort”
Service, Centre
“Quality service, people who know their stuff, quality craftsmen, honest (as far as I know :-)), helpful, spare parts all there. We feel like everyone makes a good effort to ensure we are happy and well cared for. Please pass on to the guys on the tools too.”
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“Very pleasant staff and good workmanship! Thankyou”
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“The best service you can experience”
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“Great job done very pleasant to deal with”
Service, Centre
“Excellent service everyone went out of their way to look after my new vehicle as well as look after me. Going the extra mile was awesome. Thank you so much. Knowing I can pick up phone or email to get help is awesome. Kind regards Lynn”
Service, Centre
“The service received from Andy, Phyllis & team has been amazing. Workmanship & understanding of my requirements great. Only negative would be the total lack of progress report/consultation between Traillite nd customer during the service/repair process. This is second time of mentioning. Would be happy to discuss if above confusing. Otherwise keep up the great work Traillite Service Centre”
Service, Centre
“Great service , knowledgeable staff,jobs done to perfection.”
Service, Centre
“Timeliness. The motorhome repairs were completed exactly on time. Thank you for that”
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“Continuous good service”
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“The SERVICE was SUPERB and the STAFF were very friendly and extra helpful”
Service, Centre
“Friendly, helpful and the job was well done”
Service, Centre
“I was very impressed with the service.. also the finished job was above our expectations although we have not been away as yet to test things out !!! Always very friendly atmosphere from the staff ..make you feel like old friends ...”
Service, Centre
“Andy is such a pleasure to deal with and nothing is too much trouble for him. He also uses his initiative if he discovers anything else that needs attending to while the vehicle is in the service yard. Keep up the good work Traillite I wouldn't have any other type of motorhome in NZ.”
Service, Centre
“We were given the time to discuss things. Very good communication from your staff.”
Service, Centre
“You're always efficient,and have the solution, and nothing is ever too much trouble”
Service, Centre
“The interaction with Andy Irvine,a very genuine guy who obviously cares about the work he (Traillite) does and the customer satisfaction,also impressed with full explaination of work carried out. Love your new workshop centre,very friendly staff.”
Service, Centre
“We always get friendly personal help especially from Andy Irvine. Thanks a million Traillite --- we always sing your praises.”
Service, Centre
“Very happy with the work needed on our motorhome and looked after while waiting.”
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“The Traillite friendly team.”
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