Motorhomes

Our range of motorhomes caters for all tastes of adventure

Caravans

The Bailey's caravan range are affordable, stylish and available from TrailLite.

Buying Tools

Various tools and resources to assist with the TrailLite buying process.

About Us

Learn more about the TrailLite story, team and family.

Services & Aftercare

Our TrailLite Service Centre means you're always covered

As the demand for quality products backed by TrailLite has grown so to has the demand for high quality after sales service. That's why TrailLite has invested in a purpose built Service Centre designed to match our commitment to our customers, their journey and the whole after sales process.

TrailLite's quality of service doesn’t stop when you first drive away. Nobody knows TrailLites like us, so who better to care for them.

When you’ve built something from the ground up you know how to handle any issues quickly and efficiently. Nothing is too big or too small for our Service Centre to sort out quickly and efficiently, with TrailLites a little TLC goes a long way.

We also have a factory trained service team to service our Auto-Sleeper, Benimar and Bailey caravan ranges.

For more information about our service centre or to book an appointment please email service@traillite.co.nz or phone 09 2370187 

Service Centre hours:
Mon-Fri: 8am - 4.30pm
Sat: 8.30am - 12.00pm

The new facility is right next door at 15 Alpito Place, Pukekohe -500m down the road from the existing TrailLite factory and sales yard.

 

Find out more about the TrailLite Service Network

“The attention to detail and everything that was needed to be fixed was done, and some items we were unaware of were found and put right.”

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Ken and Lorraine

November 2018

“Excellent, personal and friendly service. All issues addressed. Even went "an extra mile".”

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Warwick and Elizabeth

February 2019

“Staff very friendly and helpful and professional. Glad we bought traillite. 🙂🙂”

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Lyn and Tony

March 2019

“All your staff want to ensure that problems are solved parts are ordered and you leave happy with service can't ask for better than that.”

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John and Kim

July 2017

“They listened to what we were asking and provided good information regarding the queries we had and had an easy and pleasant manner”

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Keith and Susan

August 2019

“Nothings too much of a problem and the willingness to dig further into a problem to solve any issues. What a Team👍🙂”

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Graham and Heather

June 2017

“I have spent a lifetime involved in the Automotive and Aviation customer service industries and believe that it is vital for any successful business to have knowledgable, experienced and most important caring aftersales personnel handling their customers. The TrailLite service team constantly demonstrates this in spades and i am pleased to pass on my praise - the team is an absolute credit to your company - Well done TL”

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Richard and Hazel

July 2018

“Cannot fault the service we get from you guys, and have told many people. Don’t change anything!”

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Garth and Janine

June 2018

“We feel very much part of the TL family and get listened to on with all things we need to discuss at any time. Back up is excellent and always has been. Thanks guys.”

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Ken and Gloria

August 2018

“We have always had excellent service. Andy gives great advice and his staff follow up. They are all courteous and we highly recommend the team.”

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Chris and Jenny

August 2016

“Great service team, friendly and helpful. Feel very supported in this new journey. Thanks.”

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Susan and Deborah

April 2019

“You look after people, I had something not right with my van, that I had not realised was a problem, Andy pointed it out and fixed it. In my 40 years in NZ I have not come across a company with such diligence as yours, and your staff are second to none. But I would also like to thank you for treating your staff so fairly, it makes a difference.”

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John and Glenys

September 2018

“Your product is second to none and the after sales service is the best there is. Keep up the good work. Thanks. Jim and Sue.”

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Jim and Sue

January 2019

“Service is second to none and product is awesome this is our 2nd built traillite motorhome”

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Gary and Maureen Douglas

September 2017

“Very competent and friendly staff.”

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Gerry and Lesley

March 2018

“Great service by a great team”

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Rod and Deanne

December 2017

“You get really friendly personalised service when dealing with the Traillite service centre and everything is done to a high quality!”

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Dean and Lisa

August 2018

“Professional service from start to finish and the standard of workmanship was excellent.”

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Chris Porter

August 2018

“A positive experience completed on time to a high standard. Staff informed us of the scope of work and we felt valued”

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John and Judy

August 2018

“Great waiting lounge, friendly and efficient staff, the work done was perfect. Although we live in Hamilton, we always enjoy our visits to Traillite.”

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Dennis and Ngaire Reidy

August 2016

“Your Staff are friendly and only too happy to explain any queries we had in an easy to understand manner, they take the time to make you feel that their attention is on you.”

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Dean and Lisa

August 2018

“Always great service and friendly staff.”

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Gary and Judy Wainwright

November 2016

“Such personal service nothing was an issue”

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John and Annette

March 2018

“Friendly staff & competent trades people. Nothing is a problem attitude. Will be back.”

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John Watson

July 2018

“Excellent after sales service”

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John Woolley

June 2018

“Job done properly on time.”

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Paul and Carol

December 2016

“Very accommodating, very professional and jobs done to our complete satisfaction.”

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Grant Williams

May 2018

“Drive in to get a relatively small job done ..it's gets done and within an hour off again ..plus get told of a missing support bracket for a water tank ..Andy and team make such an effort.. Big service centres simply don't work that way ..but you guys still do .. Just brilliant to deal with you ..”

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Michael and Gwyn Gray (Guardian Alliance Ltd)

March 2018

“Andy and Ryan provided helpful and quick service, very friendly and welcoming”

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Des and Ruth Austin

March 2018

“We appreciated the excellent service that we were given with a very friendly team.”

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Bruce and Julie

April 2017

“The salespeople were not pushy answered or found the answers to our questions without hesitation.”

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Peter and Annie Van Den Broek

February 2018

“The service ,friendliness and going beyond my expectations has made my life a lot easier. Tx to all staff”

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Paula Greenville

September 2017

“Good communication, vechile ready as scheduled, nice job and very happy with Traillite Service Centre 👍”

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John and Gillian

October 2017

“Everything done as requested to a high standard, within time promised. An excellent effort”

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Alan and Rose Grant

February 2018

“Quality service, people who know their stuff, quality craftsmen, honest (as far as I know :-)), helpful, spare parts all there. We feel like everyone makes a good effort to ensure we are happy and well cared for. Please pass on to the guys on the tools too.”

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John and Rosemaree

December 2017

“Very pleasant staff and good workmanship! Thankyou”

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John and Lynette Stewart

February 2018

“The best service you can experience”

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Bruce and Lesley

November 2017

“Great job done very pleasant to deal with”

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Brian and Shona Moffat

November 2016

“Excellent service everyone went out of their way to look after my new vehicle as well as look after me. Going the extra mile was awesome. Thank you so much. Knowing I can pick up phone or email to get help is awesome. Kind regards Lynn”

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Lynette Merrin

January 2018

“The service received from Andy, Phyllis & team has been amazing. Workmanship & understanding of my requirements great. Only negative would be the total lack of progress report/consultation between Traillite nd customer during the service/repair process. This is second time of mentioning. Would be happy to discuss if above confusing. Otherwise keep up the great work Traillite Service Centre”

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Jenny Mercer

August 2017

“Great service , knowledgeable staff,jobs done to perfection.”

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Bruce and Lesley

November 2017

“Timeliness. The motorhome repairs were completed exactly on time. Thank you for that”

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Nellie and Bruce

April 2017

“Continuous good service”

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Michael and Jan

October 2017

“The SERVICE was SUPERB and the STAFF were very friendly and extra helpful”

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Adele Brown

September 2017

“Friendly, helpful and the job was well done”

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Brad Lovett

October 2017

“I was very impressed with the service.. also the finished job was above our expectations although we have not been away as yet to test things out !!! Always very friendly atmosphere from the staff ..make you feel like old friends ...”

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David and Rosemarie Mueller

September 2017

“Andy is such a pleasure to deal with and nothing is too much trouble for him. He also uses his initiative if he discovers anything else that needs attending to while the vehicle is in the service yard. Keep up the good work Traillite I wouldn't have any other type of motorhome in NZ.”

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Graham and Heather

June 2017

“We were given the time to discuss things. Very good communication from your staff.”

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Neil Sutherland and Sheryl Corbett

August 2017

“You're always efficient,and have the solution, and nothing is ever too much trouble”

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Gary and Irene

December 2016

“The interaction with Andy Irvine,a very genuine guy who obviously cares about the work he (Traillite) does and the customer satisfaction,also impressed with full explaination of work carried out. Love your new workshop centre,very friendly staff.”

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Ron and Lee Sturch

August 2017

“We always get friendly personal help especially from Andy Irvine. Thanks a million Traillite --- we always sing your praises.”

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Des and Pam Williams

July 2017

“Very happy with the work needed on our motorhome and looked after while waiting.”

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Dennis and Denise

July 2017

“The Traillite friendly team.”

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