“I have spent a lifetime involved in the Automotive and Aviation customer service industries and believe that it is vital for any successful business to have knowledgable, experienced and most important caring aftersales personnel handling their customers. The TrailLite service team constantly demonstrates this in spades and i am pleased to pass on my praise - the team is an absolute credit to your company - Well done TL”
Service, Centre
“Very professional . helpful people who gave excellent service and advice. Thank you.”
Bailey
“Cannot fault the service we get from you guys, and have told many people. Don’t change anything!”
Service, Centre
“Very friendly service and the introduction to our new motorhome was brilliant. After sales follow up has been great also.”
Benimar
“We feel very much part of the TL family and get listened to on with all things we need to discuss at any time. Back up is excellent and always has been. Thanks guys.”
Service, Centre
“We have always had excellent service. Andy gives great advice and his staff follow up. They are all courteous and we highly recommend the team.”
Service, Centre
“We were amazed at how stress-free the whole build process has been.The Traillite Team were there for us throughout the journey.”
TrailLite
“Quality and strong New Zealand made Motor-home.”
TrailLite
“Nothing is too much trouble and issues get resolved promptly”
TrailLite
“Everyone we dealt with couldn't have been more friendly and helpful. Excellent service.”
Bailey
“We could not fault the service.From the options of models, to the sales process right through to handover and after sales service,Greg was excellent.”
TrailLite
“Great service team, friendly and helpful. Feel very supported in this new journey. Thanks.”
Service, Centre
“You look after people, I had something not right with my van, that I had not realised was a problem, Andy pointed it out and fixed it. In my 40 years in NZ I have not come across a company with such diligence as yours, and your staff are second to none. But I would also like to thank you for treating your staff so fairly, it makes a difference.”
Service, Centre
“We are delighted with our purchase and also the great service you have provided.”
Bailey
“The whole experience has been excellent with great communication from Kerstin throughout! Since then and following our first trip the service to fix 3 minor problems was superb!”
TrailLite
“Your product is second to none and the after sales service is the best there is. Keep up the good work. Thanks. Jim and Sue.”
Service, Centre
“Service is second to none and product is awesome this is our 2nd built traillite motorhome”
Service, Centre
“The Traillite brand has a very good reputation as the product has had years of improvements. This also has means resale prices are better than similar brands.”
TrailLite
“From the initial contact through the ordering and extras to the original product the service was great. Pick up was very special and the handover first class. The small problem with passenger seat was promptly dealt with on day 2 and then the problem with shower drain was arranged through a local Napier agent to the highest standard. We may have a couple of insignificant issues which we know will be dealt with proffessinaly. Traillite is a delight to deal with.”
Bailey
“Excellent product... Great service...”
Bailey
“A quality product - quality people - quality service.”
Pre-owned
“Very competent and friendly staff.”
Service, Centre
“Great service by a great team”
Service, Centre
“Great Service. Doug Penman was very informative and went the extra mile to get what we wanted, at a price we could afford.”
Bailey
“Good product and prompt communication plus a good range to check out on site.”
Benimar
“You get really friendly personalised service when dealing with the Traillite service centre and everything is done to a high quality!”
Service, Centre
“Great people, great service, and great motorhome.”
Benimar
“It was a pleasure to deal with each person that we met from start to finish. The culture within Traillite is clearly very strongly customer focussed.”
Bailey
“Professional service from start to finish and the standard of workmanship was excellent.”
Service, Centre
“A positive experience completed on time to a high standard. Staff informed us of the scope of work and we felt valued”
Service, Centre
“The team makes every effort to listen and make us feel we are important. Nothing seems to be any trouble for them.”
Benimar
“We had lovely service from everybody and you all made us feel special. Thank you.”
Bailey
“The confidence we have in Traillite to ensure not only our purchase was well made but we can continue enjoying that purchase with your back up. We have already had great examples of follow up and support as we come to grips with using our new motorhome.”
Benimar
“Great waiting lounge, friendly and efficient staff, the work done was perfect. Although we live in Hamilton, we always enjoy our visits to Traillite.”
Service, Centre
“Your Staff are friendly and only too happy to explain any queries we had in an easy to understand manner, they take the time to make you feel that their attention is on you.”
Service, Centre
“Always great service and friendly staff.”
Service, Centre
“The sale process was made so simple and as stress free as you could possibly make it and the after sales care and support has been outstanding. You really feel as though you're part of a big family. No hesitation in recommending Trail Lite to others.”
Bailey
“NZ based company with proven reputation - professional staff. Supported by own workshops, service centre and ability to provide assistance throughout NZ.”
Benimar
“Such personal service nothing was an issue”
Service, Centre
“Friendly staff & competent trades people. Nothing is a problem attitude. Will be back.”
Service, Centre
“Totally professional approach of all the staff that we dealt with.”
Benimar
“I knew what features I was looking for in a RV. No one tried to discourage my mind set, I was listened to and when I made my choice I was given great after purchase service from everyone. It made the experience easy and enjoyable. Thanks to all concerned.”
Benimar
“Excellent after sales service”
Service, Centre
“Job done properly on time.”
Service, Centre
“We love the quality of your work.”
TrailLite
“Very friendly staff even when it's been very busy.”
Bailey
“We have always had excellent service from the sales team on two occasions when we have bought & sold on behalf & also from the service team.”
Bailey
“excellent product from an NZ company for NZ conditions Great service and follow up from staff”
Pre-owned
“Very accommodating, very professional and jobs done to our complete satisfaction.”
Service, Centre
“Just love the van in every way”
TrailLite
“Drive in to get a relatively small job done ..it's gets done and within an hour off again ..plus get told of a missing support bracket for a water tank ..Andy and team make such an effort.. Big service centres simply don't work that way ..but you guys still do .. Just brilliant to deal with you ..”
Service, Centre
“Andy and Ryan provided helpful and quick service, very friendly and welcoming”
Service, Centre
“We appreciated the excellent service that we were given with a very friendly team.”
Service, Centre
“Great service, quality and all staff very friendly and helpful”
TrailLite
“The salespeople were not pushy answered or found the answers to our questions without hesitation.”
Service, Centre
“The service ,friendliness and going beyond my expectations has made my life a lot easier. Tx to all staff”
Service, Centre
“We have received excellent service from Trailite and feel that we would be well supported if we should have any problems with the vehicle. Many thanks to the team in Christchurch.”
Benimar
“I believe in the product and so far I've had extremely good service”
Benimar
“Because our motor home is AWESOME! And the care and service we received when deciding what to buy was wonderful”
Benimar
“Good communication, vechile ready as scheduled, nice job and very happy with Traillite Service Centre 👍”
Service, Centre
“Everything done as requested to a high standard, within time promised. An excellent effort”
Service, Centre
“Quality service, people who know their stuff, quality craftsmen, honest (as far as I know :-)), helpful, spare parts all there. We feel like everyone makes a good effort to ensure we are happy and well cared for. Please pass on to the guys on the tools too.”
Service, Centre
“Very pleasant staff and good workmanship! Thankyou”
Service, Centre
“The best service you can experience”
Service, Centre
“Great job done very pleasant to deal with”
Service, Centre
“The overall external and internal structure of the caravan is as identified in promotion and marketing.”
Bailey
“Doug Pemberton was an awesome salesman he went the extra mile showing us how to use everything in our new motorhome and he was very patient. Traillite you guys are an honest, reputable company that we would recommend to everyone 😊”
TrailLite
“Excellent service.”
Benimar
“Very helpful , knowledgeable team. I wouldn’t have any hesitation contacting them with queries in relation to my motorhome.”
Benimar
“Very good service”
Pre-owned
“Excellent service everyone went out of their way to look after my new vehicle as well as look after me. Going the extra mile was awesome. Thank you so much. Knowing I can pick up phone or email to get help is awesome. Kind regards Lynn”
Service, Centre
“The best Motorhome in the world”
TrailLite
“Quality of the build and the caliber and integrity of the staff.”
TrailLite
“Great product and great service - easy to deal with!!!”
Bailey
“For the help and service given by the team especially Doug with some of the unusual questions and requests he worked through. This has led to us being totally happy with the outcome of the build. Have already shown interested people through, and recommended they get in contact if interested.”
TrailLite
“The service received from Andy, Phyllis & team has been amazing. Workmanship & understanding of my requirements great. Only negative would be the total lack of progress report/consultation between Traillite nd customer during the service/repair process. This is second time of mentioning. Would be happy to discuss if above confusing. Otherwise keep up the great work Traillite Service Centre”
Service, Centre
“Great service , knowledgeable staff,jobs done to perfection.”
Service, Centre
“The staff very helpful nothing was a bother. They were very knowledgeable”
Benimar
“We just love the roominess and layout.”
TrailLite
“Great personal service and support”
TrailLite
“The high quality of the campervan and the personal professional service provided by Rob and the team who looked after our requirements and frequent questions.”
TrailLite
“We got what we expected to pay for within the timeframe we were quoted. Staff were friendly and helpful at all times.”
TrailLite
“Timeliness. The motorhome repairs were completed exactly on time. Thank you for that”
Service, Centre
“Continuous good service”
Service, Centre
“The SERVICE was SUPERB and the STAFF were very friendly and extra helpful”
Service, Centre
“At handover Deborah who conducted our handover was very friendly and helpful. She continued to give us support during the days that followed”
Bailey
“Friendly, helpful and the job was well done”
Service, Centre
“Reputation but also the on site experience. Great to deal with !”
Benimar
“great service, great products”
Bailey
“I was very impressed with the service.. also the finished job was above our expectations although we have not been away as yet to test things out !!! Always very friendly atmosphere from the staff ..make you feel like old friends ...”
Service, Centre
“can fault the customer service or help in any way. wonderful people”
Pre-owned
“Andy is such a pleasure to deal with and nothing is too much trouble for him. He also uses his initiative if he discovers anything else that needs attending to while the vehicle is in the service yard. Keep up the good work Traillite I wouldn't have any other type of motorhome in NZ.”
Service, Centre
“Excellent customer service”
Benimar
“I'm impressed with Traillites staff who made me feel like we were longtime friends. I've only had my van five minutes really. I feel confident I will be able to address any concerns I may have and be heard and supported no matter how simple or complex my issues may be. Thanks to everyone I've dealt with you have been great.”
Benimar
“We were given the time to discuss things. Very good communication from your staff.”
Service, Centre
“You're always efficient,and have the solution, and nothing is ever too much trouble”
Service, Centre
“The interaction with Andy Irvine,a very genuine guy who obviously cares about the work he (Traillite) does and the customer satisfaction,also impressed with full explaination of work carried out. Love your new workshop centre,very friendly staff.”
Service, Centre
“We always get friendly personal help especially from Andy Irvine. Thanks a million Traillite --- we always sing your praises.”
Service, Centre
“Very happy with the work needed on our motorhome and looked after while waiting.”
Service, Centre
“just all round honesty from staff”
Pre-owned
“We really like the finish & the service of Traillite”
TrailLite
“Level of customer service from sales staff in both Auckland and Christchurch, as well as hand-over and service centre in Auckland. Have owned two other motorhomes is past 5 years and we were overwhelmed by every past of the buying process and Traillite ownership. Keep up the good work.”
TrailLite
“The team were excellent to deal with (Mandy, Devon and Deb). Any issues were resolved quickly and with no fuss. The hand over was thorough and helpful.”
Benimar
“The sale service was great and the after sales service has been fantastic.”
Benimar
“Never had better service and you are close to home”
Benimar
“Easy to deal with and very friendly and knowledgeable staff”
Benimar
“Consistent service and backup for our leisure vehicles. Responsive and friendly staff a pleasure to deal with.”
Bailey
“The Traillite friendly team.”
Service, Centre
“great product ,great people to deal with”
TrailLite
“Perfect vehicle”
TrailLite
“Friendliness of staff. Willing to go the extra mile. Courteous and professional”
TrailLite
“A good product with excellent after sales service.”
TrailLite
“Overall we are very satisfied with our last two new Traillites and in fact we have recently made recommendations to 2 or 3 prospective buyers.”
TrailLite
“Awesome service and the Motorhome is outstanding”
Benimar
“The quality and finish of traillite motorhomes is excellent and most satisfactory and after sales service is also excellent.”
TrailLite
“100% backing of their product with great communication & co-operation from their sales team”
Bailey
“Quality product and made in NZ was important to us.”
TrailLite
“Always helpful great after sales service. Andy is brilliant”
TrailLite
“Extremely happy with our new motor home and quality of the build.”
TrailLite
“Andy Irvine (Andy1) always made us feel like there was nothing would be a problem to solve with our last Motorhome. Then after our purchase of this new one we have discovered you Shaun, Mandy and many others going out of there way to make the whole process something way beyond being of service. Thank you all. Love Christine & Sam”
TrailLite
“Because nothing is too much trouble and your personal service is tops!!”
TrailLite
“The total package we received from quality, personal attention and immediate service when we had problems.”
TrailLite
“Local; New Zealand ; well made; great service”
TrailLite
“the quality of the product the after sales service and mandy who we dealt with was ever so helpful nothing was a problem”
TrailLite
“All the service and always friendly.”
TrailLite
“After sales service”
TrailLite
“Amazing to deal with any of your staff, anything that you say you will do, is what happens, everyone is pleasant, courteous and extremely helpful”
TrailLite
“Personal service A great Motor Home”
TrailLite
“We love our traillite”
TrailLite
“Quality of product and pre and after sales service”
TrailLite
“The new Trail lite motorhome I bought from you last year is fantastic in every respect: All areas make sense and are user friendly. It is easy to drive . So comfortable to be in. So practical to use. A delightful vehicle to use and own in every way It makes me want to be away in it more and more I just love driving and using and being in it”
TrailLite
“Eager to please providing good customer support. Quality, well planned designed and fitted out motorhomes.”
TrailLite
“Well built for N.Z. conditions.Ability to customise. Excellent back up service.Helpful staff.”
TrailLite
“Quality product, NZ made”
TrailLite
“Superb motorhomes, backed up by excellent follow-up service!”
TrailLite
“NZ made, solid furniture, practical interior, rear wheel drive.”
TrailLite
“Good New Zealand made product”
TrailLite
“Customer service, back-up service, workmanship, overall a complete package.”
TrailLite
“New Zealand made and after sale service... plus very friendly staff”
TrailLite