TrailLite handles thousands of calls every day on a varied range of topics that include motorhome and caravan servicing, consultations, customer service, negotiations and product information. Call recording is an important activity that helps us to ensure that our customer service meets your expectations and identify service improvements.
We record calls:
Recording automatically starts when your call is answered and automatically stops when the call is ended.
We only call customers on numbers that have been voluntarily given to us via our website or other means and/or are stored in our customer database.
Calls are recorded using our company CRM software and stored against your customer record. Only authorised TrailLite personnel with access to customer files have access to the recording and only for the purposed indicated above.
Any requests to access the recordings or information will be assessed according to the privacy interests of the individual involved.
You have the right to request access to and correction of any personal information that we hold about you. If you wish to request a copy of your call recording you may do so by contacting us.
The call recording requested will be evaluated before being provided but unless we have a lawful reason for withholding this information we will provide you with access to the call recording.
The recording will be sent to you by MP3 as an email attachment.